TERMS & CONDITIONS

At Kalihi’s Beads, we value and respect your privacy. We are committed to handling your personal information in compliance with UK and EU data protection laws, including the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

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1. Information We Collect
We may collect and process the following personal information:

• Contact Information: When you make a purchase or sign up for our newsletter, we collect details such as your name, email address, and postal address.

• Payment Information: For payments, we use secure third-party banking services. Your payment details are processed by these providers and are not stored on our website.

• Browsing Data: We use cookies and similar technologies to improve your browsing experience, help us understand how you interact with our site, and personalize content. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information
We use your information to:

• Process and fulfill orders, including shipping and customer service inquiries.

• Send you updates about your order status and provide customer support as needed.

• Communicate with you regarding special offers, new products, or other updates if you’ve opted in to receive such communications.

• Improve our website’s functionality and your overall shopping experience.

 

3. Third-Party Services
To complete transactions and improve our services, we work with trusted third-party providers. For example:

• Payment Processing: We use third-party banking providers to securely process your payment information. These providers comply with relevant data protection laws.

• Shipping Providers: Your contact details may be shared with shipping providers to ensure your order reaches you.

• Analytics Services: We may use analytics services to better understand how users interact with our website, ensuring we can improve your experience.

 

4. Data Retention
We only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For instance, we are required by law to keep basic information about our customers (such as contact, identity, and transaction data) for tax purposes for at least six years.

 

5. Your Rights
Under UK and EU data protection laws, you have the right to:

• Access your personal data and request a copy of the information we hold about you.

• Request Correction of any inaccurate or incomplete data we hold about you.

• Request Deletion of your personal data in certain circumstances.

• Object to Processing of your data if you feel your rights outweigh our interests.

• Withdraw Consent where we rely on your consent for processing.

If you wish to exercise any of these rights, please contact us at hardimankalihi@gmail.com.

 

6. Data Security
We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted, and our third-party providers are also required to handle your data securely.

 

7. Contacting You
Once your purchase is complete, we will only contact you to update you on your order or address any customer service needs. If you have opted into our marketing communications, we may contact you with promotions or updates; however, you can unsubscribe at any time.

 

8. Updates to This Policy
We may update this policy from time to time to reflect changes in the law or our practices. We recommend reviewing this page periodically to stay informed about how we protect your privacy.

 

Contact Us
If you have any questions, concerns, or requests regarding this Privacy & Safety Policy, please reach out to us at info@kalihisbeads.co.uk. We’re here to address any concerns and ensure your privacy is protected.